333bet Privacy Policy — Malaysian Member Personal Data Protection

Introduction

333bet ("we", "our platform") is an online betting and casino service provider operating for users in Malaysia. We take your privacy seriously and are committed to protecting the personal information you share with us while using this platform.

This Privacy Policy applies to all services offered by 333bet, including our official website, mobile app, and all communication channels between you and us. It also covers information collected automatically while you browse our platform.

We drafted this Privacy Policy in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia to ensure your rights as a local user are always respected and fully protected. We encourage you to review this document from time to time as it may be updated in line with changes in legislation or industry practices.

Information We Collect

333bet collects various types of personal information for purposes outlined in the following sections. The types of information we collect are as follows:

A. Information You Provide Directly

• Registration information: Full name, date of birth, phone number, email address and your preferred username.
• Identity verification information (KYC): A copy of your identity card or passport, proof of local address (such as a utility bill or recent bank statement).
• Financial information: Bank account number, bank name, account holder name for the purpose of processing deposits and withdrawals.
• Communication with us: Records of live chat conversations, emails, and any feedback you send to our support team.

B. Automatically Collected Information

• Device data: Device type, operating system, phone model, screen resolution and unique device identifier.
• Network data: IP address, web browser type, internet service provider (ISP), and approximate location based on IP.
• Usage data: Pages visited, session duration, in-platform actions, betting history and gameplay patterns.
• Cookie data: Session information, user preferences and analytics data collected via first-party cookies.

How We Use Your Information

The information we collect is used solely for legitimate purposes directly related to the provision of 333bet services. The following are the primary purposes for which your data is used:

• Account management: Create, verify and maintain your account on the 333bet platform.
• Transaction processing: Process deposits, withdrawals and all financial transactions related to your betting activity.
• Identity verification: Conduct mandatory KYC checks to ensure compliance with legal requirements and anti-money laundering (AML) obligations.
• Platform security: Detect and prevent fraud, account misuse, unauthorised access and other suspicious activity.
• Customer support: Respond to enquiries, complaints and requests for assistance that you submit.
• Marketing communications: Send promotional information, bonus offers and platform updates — only if you have given consent to receive such communications.
• Service improvement: Analyse usage patterns for the purpose of improving user experience, developing new features and optimising the platform.
• Legal compliance: Meet reporting obligations and compliance requirements set by the relevant authorities.

Sharing Information with Third Parties

333bet does not sell, rent, or disclose your personal information to third parties without your consent, except in the limited circumstances described below:

• Payment service providers: Transaction information that must be shared with approved payment providers (such as FPX, e-wallets) solely for the purpose of processing your financial transactions.
• Technology service providers: Companies that provide technical infrastructure, cloud computing, and cybersecurity services to 333bet, under strict confidentiality agreements.
• Legal authorities: Information that is legally required to be disclosed to government authorities, law enforcement agencies or courts upon receipt of a valid order.
• Fraud prevention: Information that must be shared with recognised fraud prevention agencies to protect our platform and members from unlawful activity.
• Business transfer: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of those assets, with prior notice given to you.

All third parties working with 333bet are required to adhere to the same high data protection standards that we ourselves practise.

Your Data Security

333bet invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we implement include:

• 256-bit SSL encryption: All data transmitted between your device and our servers is encrypted using the latest TLS protocol, making it unreadable to unauthorised parties.
• Layered access controls: Only staff with specific authorisation may access member personal data, and every access is recorded in an audit log that is continuously monitored.
• Firewall and intrusion detection system (IDS): Our servers are protected by multi-layered firewalls and automated systems that continuously monitor for signs of suspicious activity.
• Regular security testing: We conduct regular penetration testing and security audits by independent third parties to identify and address system vulnerabilities.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA to add an extra layer of protection to their accounts.

Cookies and Tracking Technologies

333bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Gather information about how you use the platform (pages visited, time spent) to help us improve performance and user experience.
• Functional Cookies: Remember your preferences such as interface language, display settings and login details for your convenience.
• Analytics Cookies: Help us understand overall platform usage patterns using aggregated data that does not identify any specific individual.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the 333bet platform.

Data Storage and Deletion

333bet retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Specific retention periods depend on the type of data and applicable legal requirements:

• Active account data: Retained for the duration your account is active and for a reasonable period after account closure to meet audit requirements.
• Financial transaction records: Retained for a minimum of 7 years in compliance with anti-money laundering and financial reporting legal requirements.
• Support communication records: Retained for 3 years for reference and service improvement purposes.
• Log and security data: Retained for 12 months for security investigation and fraud prevention purposes.

When your data is no longer needed, we will securely delete it or anonymise it so that it can no longer be personally associated with you.

Your Rights as a User

As a 333bet member and user in Malaysia, you have the following rights regarding your personal data, in accordance with the provisions of the Personal Data Protection Act 2010:

To exercise any of the above rights, please contact the 333bet support team via live chat or email. We will process your request within 14 working days after receipt.

Children's Privacy

The 333bet platform is exclusively for individuals aged 18 and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

If we discover that we have inadvertently collected personal data from underage children, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who suspect their child has registered on this platform are requested to contact us immediately.

Links to Other Sites or Services

The 333bet platform may contain links or references to third-party services such as payment providers and game providers. Please be aware that:

• This Privacy Policy applies exclusively to the 333bet platform and does not cover any third-party websites or services you may access through our platform.
• 333bet is not responsible for the privacy practices or content of any third-party websites.
• We encourage you to read the privacy policy of every website you visit outside the 333bet platform.

Amendments to This Privacy Policy

333bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons. When any amendments are made:

• The "Updated" date at the top of this document will be revised to reflect the date of the latest amendment.
• For significant amendments, we will display a clear notice on the platform or send a notification to the email address registered to your account.
• Your continued use of the 333bet platform after receiving notice of any amendments shall be deemed as your acceptance of the revised policy.

We encourage you to review this page regularly to stay informed of the latest terms governing the handling of your personal data.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact our privacy team through the following channels:

We are committed to addressing every enquiry or complaint you raise seriously and within a reasonable timeframe. Your satisfaction and trust are our top priority.